Cover
Volume 7, Special Issue 6 (2026)

Published: October 25, 2026

Pages: 184-197

Research Article

The impact of smart digital transformation on the quality of administrative processes: An exploratory study of employees' opinions at the Central Bank of Iraq – Mosul Branch

Hayman H. Hawery 1 Arshad S. Dero 2
1Iraqi Ministry of Finance, Al-Rasheed Bank, Dohuk, Iraq
2Duhok Polytechnic University, Dohuk, Iraq
History
  • Received: August 14, 2026
  • Available Online: October 25, 2026
DOI

https://doi.org/ 10.56967/ejfb2026991

Abstract

This study aims to analyze and measure the impact of Smart Digital Transformation on the quality of administrative processes at the Central Bank of Iraq – Mosul Branch, by examining the correlation and influence between the two variables. The study adopted a descriptive-analytical approach (exploratory study), and data were collected through a questionnaire based on the five-point Likert scale. Out of a total population of (181) individuals, (120) questionnaires were distributed using a random sampling method, with (103) valid responses retrieved for analysis via the statistical software (SPSS V.26). The results indicated that the three dimensions of Smart Digital Transformation (Infrastructure, Digital Skills, and Automation) are present in varying degrees within the bank. Based on the findings, several recommendations were proposed, most notably: the bank’s management should work toward integrating all administrative and banking systems into a unified digital platform to ensure automated data flow between departments. This would eliminate the redundancy of manual data entry, minimize human error, and achieve full automation of administrative processes.

Keywords

References

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