Search Results for role-ambiguity
Abstract
This research aims to analyze the role of customer relationship management (CRM) quality in reducing administrative work stress among employees at Warith Al-Anbiya University (PBUH). This was achieved through a field study that sought to determine the extent to which trust and commitment, two of the most prominent components of CRM quality, contribute to addressing the levels of work stress experienced by university employees. Work stress was measured according to four main dimensions: administrative workload, nature of administrative work, role ambiguity, and role conflict. The study employed a descriptive-analytical approach. Data was collected through a questionnaire distributed to employees in administrative departments, the Human Resources Division, the Finance Department, and the university's colleges. A total of 98 questionnaires were distributed, of which 88 were returned and deemed valid for statistical analysis, representing a response rate of 89.8%, which reflects a good level of engagement with the research instruments. The statistical analysis revealed a significant impact of customer relationship management (CRM) quality on reducing administrative work stress. The results showed that trust and commitment clearly contribute to lowering ambiguity and role conflict, as well as reducing the workload resulting from daily organizational interactions. The findings also confirmed that improving CRM quality within the university environment enhances the effectiveness of administrative procedures and contributes to a more stable and supportive work environment for employees. The study recommends that the university adopt sustainable strategies to promote trust and commitment within its CRM system, given its direct impact on improving performance efficiency and reducing stress, thereby enhancing the quality of services provided to both students and visitors.
Abstract
The research aimed to identify the level of influence of work stress on the job dropout of human resources, In the General Company for Foodstuff Trade, one of the formations of the Ministry of Trade in Baghdad - Iraq, The descriptive-analytical method was used to complete the stages of scientific research. The researcher also used the questionnaire as a tool to measure the level of influence between the research variables. Where (65) questionnaires were distributed to the research sample, Sixty-three (63) questionnaires were subjected to statistical analysis. The researcher used and applied (SPSS:V-24) and (Excel:V-2013) and some scientific statistical methods. approved in the analysis and interpretation of the answers of the target sample, The research came to a number of conclusions, The most important of them was that the company’s employees suffer from job stress as follows: Role ambiguity, working conditions, role conflict, workload, In addition to the existence of a statistically significant effect of work pressures on the job dropout of human resources in the company under study, The researcher also recommended the necessity of seeking the advice of experts, specialists and professors of Iraqi universities. In the field of human resource management and organizational behavior, In order to develop strategic plans that reduce the severity of the work pressures that may occur in the future for the company’s employees and alleviate their suffering, and thus reduce their job dropout rate. In addition to adopting the conclusions and recommendations of the research, in order to address the work pressures of all kinds and sources, to reduce the rate of job dropout among the human resources working in the company above.