Functional quality and its impact on customer satisfaction: An exploratory study of the opinions of a sample of patients at a private nursing home hospital in Baghdad. Entrepreneurship Journal for Finance and Business, [S. l.], v. 2, n. 4, p. 16–31, 2021. DOI: 10.56967/ejfb202138. Disponível em: https://ejfb.journalpath.com/ejfb/article/view/380. Acesso em: 19 jul. 2026.